Order Cancellations

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Footwear Emporium, for a full refund.

Order cancellations must be made in writing, quoting your order number, within 7 working days of the day after you receive the goods to Customer Care.

To cancel your order please email info@footwearemporium.com titling the email ‘ORDER CANCELLATION”

If however your order has already been processed and dispatched, you will need to return the order to us.

Please read the Return or Exchange an item section below.

How Do I return an item?

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 10 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size / colour if preferred.

Please note:

* The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

* The cost of returning the item to us is your responsibility.

* The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

Footwear emporium returns Kinfisher house Restmor way Hackbridge Surrey SM6 7AH

When will I receive my refund?

We will process a refund within 3 days of receiving your parcel, and email to let you know we have received and processed it.

After you've received your email, please allow another 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with, and is something we have no control over.

We will credit your refund to the same card you used when you placed your order.

Have you received my return?

We will email you within 5 days of receiving your return. In the unlikely case you have not received an email within 5 working days, please contact our customer care department at info@footwearemporium.com

This returns policy does not affect your statutory rights.